Financial Policy

Refund & Cancellation

We provide an absolute lead quality guarantee: if a lead contains an invalid phone number, file a dispute within 24 hours for a full credit refund.

RBI-Compliant Operations| 7-10 Days Bank Reversals

At LeadsMela, we aim to deliver a fully transparent and fair business matching ecosystem. This Refund and Cancellation Policy outlines your eligibility for credit reversals and wallet refunds.

1. Wallet Top-up Refunds

Wallet top-ups are payments made to acquire virtual credits to spend on claiming local leads. Since these are digital goods credited immediately to your profile, standard refills are final and non-refundable. However, in the event of double billing or technical transaction failures, we will gladly reverse the duplicate charge to your source payment method.

2. Lead Purchase Refunds (Quality Guarantee)

We stand firmly behind the quality of leads generated on LeadsMela. If you claim a lead and discover the phone number is invalid, out of service, or disconnected, you are eligible for a full credit refund to your virtual wallet. You must file the refund dispute within 24 hours of claiming the lead details. Once verified, the credit is returned to your wallet.

3. Subscription Tier Refunds

Monthly Premium Subscriptions (Pro or Premium tiers) provide instant visibility perks and discounted credit rates. If you decide to cancel your subscription, the premium features remain active until the end of your current billing period, and no refund is issued for unused portions. Subscription cancellations prevent recurring renewals.

4. How to Request a Refund

To raise a refund claim, open your Provider App, select the disputed lead from your claimed leads, and click "Dispute Lead." Alternatively, you can email us at refunds@leadsmela.com with: (a) your registered phone number, (b) the specific Lead ID number, and (c) a description of the issue (e.g. invalid phone number).

5. Verification and Processing Time

Our operations team will review each dispute by placing test calls to the customer phone number within 48 business hours. If we confirm the lead details are invalid, your credits are refunded instantly to your wallet. For approved credit reversals to bank accounts (such as payment gateway failures), refunds take 7-10 business days to reflect in your original payment method.

6. Non-Refundable Items

The following circumstances are not eligible for refunds: (a) Customer has already hired another provider; (b) Customer decided not to proceed with the project; (c) Provider failed to pitch professionally; (d) Customer budget was lower than expected; or (e) Disputes raised after the 24-hour claim window.

Billing Support

Have questions about payment deductions or Razorpay receipts? Reach out to us at billing@leadsmela.com.

Dispute Claims